MAG 254 Athentication Error

[tabaquite]

I am new to IPTV: just got a Mag 254 box and followed the Mag 254 Setuo Guide, after completing all the set up instructions, an authentication box came up asking for my LOGIN and PASSWORD; I put my ROUTE number in for Login and Password and an authentication ERROR came up. PLEASE HELP?:confused:

[thunderstruck]

13 digit route number is correct login user ID and password.
Have you also linked the Mag receivers MAC addy to that route number ?
Do that and then...
Perform a reset on the MAG and try again.

[tabaquite]

I did a Route Check and submitted my Mac Address OK, however, the Mac Address on my Route is still showing all zeroes. 00:00:00:00:00:00

I performed a reset but I am still getting the Authentication Error for Login and Password.

Thanks

[Sammy]

You need to change the mac to the one on the bottom of the receiver.

[tabaquite]

I linked the Mac Address to the my Route number, then I did a reset and I was able to get connected.

Many Thanks:D